Return & Refund Policy

Our clear motive is to satisfy our valued customers. Sometimes, customers may not be satisfied with the size or color of the product they purchased. Antiques Leather’s Return & Refund Policy allows its valuable customers to return or exchange any purchased products in accordance with the following guidelines.

10 Days Easy Return

Return & Exchange of the purchased product is applicable within 10 days when a jacket is received by the customer. After 10 days the company will not remain responsible for any sort of error or dissatisfaction.

Cancellation of Orders

You must make the request to cancel your order within 24 hours.If you cancel the order within the given timeframe, we will refund the entire amount to you. If you cancel after a 24-hour period, we will deduct 30% from the amount you have paid. Additionally, if you cancel the order within 3 days before shipping, we will directly deduct 50% from the paid amount. We will not entertain any cancellations after 3 days of confirmation.

Refund Policy

Once we process the return or exchange, we issue the refund to the buyer within 3 days. We only issue the refund to the same card, PayPal account, or bank account from which we received the payment.

Refund Policy Terms and Conditions:

We focus on the quality and originality of the products on our site. We ensure that by providing the best quality, we can build a trustworthy relationship with our clients. However, if you encounter any issues as mentioned below, we can certainly resolve the issue by refunding your money.

If you got a wrong shipment and now want to return it and have your money back, then you are definitely eligible for this policy.
We will reimburse buyers in the way of payment that they have used to pay for the item.
The process of return gets done through our accounts department within the 3 working days.
Our accounts department completes the process of return within 3 working days. While the bank may take a longer time to process the procedure, they will complete it within 5 to 14 working days, and then you will get the payment back.
Our team will notify you about the further details and instructions through email.

Exchange Policy

The only reason acceptable for exchange policy of product return is that the item you want to return or exchange should be in its original condition. Our exchange policy ensures that items are returned in their original state. The shipping cost to send the item back to our warehouse or production house will be paid by the customer, as outlined in our exchange policy. Please review our exchange policy for further details on acceptable returns

Exchange Policy Terms And Conditions

These are the key points for executing our exchange policy. So when you think of it, go through these points as they will help you better understand our policy. You will get a clear idea of the eligibility criteria and the procedure. We write all the terms and conditions for the exchange policy here very clearly.

Your product should not lose its originality. Make sure you keep it in the best original condition.
When you apply, make sure that you add a valid reason for why you are exchanging the received item in the email.
You qualify for this exchange policy if you receive a different product, the wrong size, the wrong color, or a product that lacks the features mentioned on the website (we do not compromise on quality, so don’t worry; it won’t happen).
Just like us, use a trackable courier service. After you receive the tracking ID/number, send it to us so we can stay updated on the product’s location.
When the team approves your request to exchange the parcel, they will provide you with a return address as well. Return the product to that address, which is the exact location of our warehouse where you will receive the product. Once we receive the delivered product back, we will send the replacement to you within the next 10-12 working days.
You will not get an exchange for customized parcels.

Return Policy

You cannot return or exchange an order that includes more than one similar product in a different size because people misuse this facility. If you need to return a product, please refer to our return policy and note that you will pay the return shipping. Additionally, you must cover the shipping and handling costs, which will vary based on the jacket’s weight and size. We do not accept any products for return, refund, or exchange if you have removed the tags. You must submit all requests for return, refund, or exchange within 24 hours of receiving the product, as outlined in our return policy.

Return Policy Terms & Conditions

We collect your data and information to upgrade and improve our site, and we recognize our responsibility to keep you updated on all the procedures for purchasing from our site. By writing these policies, we aim to make you aware of all the do’s and don’ts. So while you shop on Antiques Leather, please consider these points.

You can avail the return policy of our website for 10 days.
After exceeding the given timeline, the offer will expire, and we will not be able to address your problem anymore.
When you apply for a return, you must send an email that clearly states the valid reason for the return.
When you decide to return the received product make sure you apply for it in the given time limit and your product is in the same condition as you received it.
Your product should have a tag with it otherwise we will not take it back. So kindly do not remove the tag from the product. Because to check its originality we need that tag.
Make sure that you have not washed the received apparel even a single time.
Keep the received parcel in its original delivered condition. Do not misuse it at all.
Make sure that the product does not contain any cut or stain over it.
The desired product should not be used.
Customized parcels will not get returned.
If you have done any alteration on the received apparel and it has gone wrong or maybe you do not like that anymore then remember that this act will also make you ineligible for this policy.
The shipment of the product is totally free from our side but if you want to return the product then you have to bear all the shipping expenses of the return procedure.
Once you apply for the return procedure and the procedure gets started so please for avoiding the hassles use the service of a courier company that will provide you a tracking ID/number of a parcel. It would be convenient for us as well to keep an eye on the product.
When you receive the tracking ID/number kindly do share that with our team.
You are instructed to send the received item back to the exact address of our warehouse from where you have received that.

Further if you have any query then kindly let our customer care department know they will answer all your questions.

Return & Exchange Procedure

Send us an email for either return or exchange of the product at antiquesleather@gmail.com. Our customer service center will assist with the return and exchange methods.

Steps For The Execution Of Return And Exchange Procedure:

For the execution of our return and refund policy, you have to follow the given points. But remember that before starting the procedure read out our policies so that you can have a clear point of view about our policies and your problem as well.

First of all, take a clear picture of your product.
Craft a concise and to-the-point email.
Mention your problem that why you want to exchange or return the product in the email.
Attached the picture with the mail which you have taken of the product.
And send us the mail via antiquesleather@gmail.com or contact us on instagram
Our customer service department will respond within 24 hours. And after figuring out the details they will let you know the return address.
After receiving that you have to send us back the parcel to the given address.
You are directed to use a trackable courier service for the return procedure.
Once you received the tracking ID/number kindly share that with our customer care department through email.
When we will get the product back we will surely let you know.
Our team will inspect the product.
When it will clear the inspection process of the successful return procedure, our accounts department will proceed with the further procedure.